Description

Job Description

POSITION SUMMARY

We are seeking an experienced Retail Store Manager to lead a high-volume flagship location for a growing fine jewelry organization. This is a critical role responsible for driving business performance, elevating the client experience, developing high-performing teams, and fostering a culture of accountability and operational excellence.

This position will oversee a team of approximately 10-12 employees within a fast-paced, high-volume, multi-million-dollar flagship location. The ideal candidate is a proven jewelry leader who thrives in dynamic environments and can immediately step into a complex operation, balancing team development, sales performance, customer experience, and day-to-day business execution.

ESSENTIAL JOB RESPONSIBILITIES

Leadership and Team Development

• Lead, coach, and develop a team of approximately 10-12 employees.
• Create a positive, collaborative, and high-performance team culture.
• Provide ongoing coaching, training, accountability conversations, and performance feedback.
• Participate in interviewing, hiring, onboarding, and developing top talent.
• Build strong leadership presence while maintaining professional boundaries with the team.
• Identify performance gaps and create actionable development plans.
• Foster team engagement while maintaining accountability and operational standards.
• Serve as a hands-on leader who actively models expectations and behaviors.

Sales Performance and Business Growth

• Lead and mentor team members to achieve and exceed store sales goals.
• Drive business performance through KPI ownership, accountability, and coaching initiatives.
• Establish, monitor, and reinforce key performance indicators including:
  • Sales volume
  • Conversion
  • Team productivity
  • Average transaction value
  • Clienteling activity
  • Appointment performance
  • Customer experience metrics
• Analyze store performance data and identify opportunities for improvement.
• Implement strategic initiatives that improve overall store results and team effectiveness.
• Monitor sales goals and business objectives while ensuring strong financial performance.

Client Experience and Relationship Development

• Deliver and model an elevated, luxury customer experience.
• Lead by example through in-person appointments and consultative selling experiences.
• Drive clienteling efforts and establish relationship-building best practices.
• Support and coach the team around closing strategies and customer engagement.
• Partner with internal teams to resolve customer concerns and escalations effectively.
• Ensure every customer interaction reflects high-touch service standards and brand values.

Store Operations and Ownership

• Maintain ownership of day-to-day store operations and overall business performance.
• Support scheduling, staffing, team productivity, and operational execution.
• Monitor adherence to store goals, budgets, and business initiatives.
• Implement operational efficiencies, policies, and process improvements.
• Maintain luxury showroom standards and visual merchandising presentation.
• Support planogram execution, seasonal rollouts, and showroom updates.
• Partner with leadership regarding higher-level approvals and escalated matters as needed.
• Operate effectively within a rapidly evolving, growth-oriented business environment.

Candidate Attributes Include:

• Strong leadership presence with the ability to inspire and develop teams.
• Experience having accountability conversations and delivering difficult feedback professionally.
• Strong understanding of KPIs and performance management.
• Ability to create structure while maintaining a positive and engaging environment.
• Excellent communication and relationship-building skills.
• Strong emotional intelligence and leadership maturity.
• Entrepreneurial mindset with strong ownership mentality.
• Ability to maintain professional boundaries while fostering team camaraderie.
• Highly organized with strong operational instincts.
• Comfortable working in a fast-paced, high-volume retail environment.

QUALIFICATIONS

Required:

• Minimum 5+ years of fine jewelry industry experience required.
• Minimum 3+ years of jewelry management experience required.
• Experience managing and developing retail teams.
• Proven success driving sales performance and operational execution.
• Strong understanding of KPIs and performance metrics.
• Experience coaching, mentoring, and developing team members.
• Experience with CRM systems and clienteling initiatives.
• Strong business and financial acumen.
• Excellent written and verbal communication skills.

Preferred:

• Bridal jewelry experience.
• Experience supporting custom jewelry sales processes.
• Experience leading flagship or high-volume retail environments.
• College degree preferred.

WORKING CONDITIONS / ENVIRONMENT

• Location: On-site, Denver, Colorado
• Flagship retail showroom environment
• Full-time position
• Reports to: Director of Store Performance & Operations
• Variable scheduling model
  • Friday and Saturday availability required
  • One Sunday off per month
• Flexibility to support evolving business needs and operational priorities

COMPENSATION       

• Base Salary: $75,000-$85,000 annually, depending on experience
• Bonus eligibility available
• Existing company-wide sales bonus structure paid bi-weekly
• Additional store-performance incentive program currently being developed

BENEFITS & PERKS

• Medical, dental, and vision insurance
• PTO and paid holidays
• 401(k) company match
• Parental leave
• Employee discount program
• Opportunity to lead a flagship location within a growing fine jewelry organization
• High visibility leadership role with opportunity for long-term growth

About the Company

Our client is an established and growing fine jewelry organization known for exceptional craftsmanship, elevated customer experiences, and a highly personalized approach to luxury retail. The organization is entering an exciting phase of growth and evolution and is seeking leaders who can bring structure, accountability, and strong people leadership while supporting the next chapter of expansion.

This role requires U.S. work authorization, as it is based in the United States. Please be advised that sponsorship for employment visas is not available through CAZA Collective or our clients.

CAZA Collective proudly represents leading organizations across the diamond, gem, jewelry, and luxury industries. We celebrate diversity and are committed to fostering an inclusive and equitable hiring process.