
Description
The Watchmaker is a full-time position responsible for the assessment and handling of watch repairs, working closely with associates in the Service Department in West Hartford and branch stores. The Watchmaker will join a team with two other Watchmakers, a Watch Refinisher, and an Administrator in our state of the art recently renovated Watch Lab designed with exacting standards.
The primary responsibility of the Watchmaker is serving the customer through the execution and oversight of precise, effective, and efficient repair of watches, whether addressed in-house or delegated to a vendor. The Watchmaker must be qualified and prepared to handle daily watch repairs on timepieces of various ages, brands, features, and values. High-end manufacturers, including but not limited to Rolex—with whom the store’s repair facility is certified and endorsed—represent the tier of product our service center is proud to support.
MAJOR RESPONSIBILITIES/ACTIVITIES:
-Independently orchestrate watch diagnosis, repairs, and limited restorative measures on all brands and models suited for in-house service
-Ensure reasonable lead times without compromising high-quality work, meeting, or exceeding customer expectations
-Restore original finishes to casework, bracelets, and dials while preserving the components' integrity
-Continuously evaluate work processes, voice recommendations for improvement, and adapt to new protocols as needed
-Track assigned work diligently and maintain accurate inventory records for all goods and materials
-Provide pricing estimates and projected completion dates for customer inquiries
-Collaborate with service administrators and store management effectively
-Act as a liaison with factory service centers and trade shops when necessary
-Perform tasks to maintain good standing with industry partners
-Demonstrate a commitment to continued education as a Watchmaker throughout employment
-Participate in training sales staff and service administrators to understand the scope of work possible in-house
-Work with management to maintain accurate pricing strategies for various repairs and restorations
-Directly assist customers on complex repair issues or sales of high-end watches as needed
-Communicate regularly with the Watch Lab Administrator to ensure timely and accurate updates for vendors, customers, and stores
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
ABOUT LUX BOND & GREEN
Established in 1898, Lux Bond & Green is one of the largest and oldest independent jewelers in New England. Reliability, integrity, and providing high quality merchandise and exceptional customer service have been and will continue to be our standards. Being a part of the Lux Bond & Green team means that you will be a key contributor to our long-standing tradition of providing clients with an array of the world’s finest diamonds, jewelry, watches, and distinctive gifts which serve as lasting symbols of friendship, love, and affection.
All full-time positions offer a competitive compensation & benefits package including Medical, Dental, Long Term Disability, Vision, and Life Insurance; Paid Vacations and Sick Time; 401k Retirement Savings Plan; and more.
Requirements
MINIMUM REQUIREMENTS:
- High school diploma required
- Extensive technical knowledge of watch repair with practical daily application
- Minimum 5+ years of experience in a fast-paced, high-end watch repair environment
- Factory training in Rolex strongly preferred
- Service operations knowledge preferred
- Willingness to travel within the USA or abroad for advanced industry training (at LBG’s expense)
- Certification from an accredited watchmaking school such as WOSTEP/SAWTA/CW21/LWT (Lititz Watch Technicum) Diploma
EQUIPMENT USED:
Full complement of standard horological equipment found in watch repair facilities, including timing, refinishing, cleaning, and pressure testing machines.
PERSONAL DEVELOPMENT AND LEADERSHIP SKILLS:
- Strong customer service skills
- Strong communication skills to convey technical watch information to sales/service staff and customers
- Effective team player capable of working with associates at all levels
- Treats others with respect, integrity, and courtesy
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